At fitlywardrobe, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method.
Please note that we cannot cancel orders that have already been processed for shipment. In such cases, you may return the item(s) following our standard return procedure after receiving your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:
To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and a return authorization number. Returns without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing time. Shipping costs are non-refundable unless the return is due to our error.
For items purchased during promotional periods or with discounts, only the amount you actually paid will be refunded. Gift cards and final sale items are non-refundable.
If you haven't received your refund within the expected timeframe, please take the following steps:
If you've completed all these steps and still have not received your refund, please contact us immediately for further assistance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: fitlywardrobe
Address: 4665 University Street, DALLAS, OR
E-Mail: [email protected]
Phone: +1 503-917-7288
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (PST), excluding major holidays.